1997 Bayland Homes has received several Customer Service
received 4 Gold Arthur Awards
for Customer Service Superior.
have maintained the Platinum Customer Service
Award 5 times, for extra ordinary customer service.
were within the top 25 in the nation (out
of approximately 2000 home builders) for 3 years in a row.
Arthur Award was established
to recognize the levels of superior customer satisfaction
which Skyline home dealers have established as part
of our Commitment of Excellence initiative. The award
is named after Arthur J. Decio, the founder and Chairman
of the Board of Skyline Corporation.
All Skyline Manufactured Housing retail customers
are surveyed by an independent Customer Satisfaction
company to evaluate how they were treated during their
purchasing experience and how well our products have
met or exceeded their expectations. Skyline and its
dealers take this feedback very seriously. Our goal
is total customer satisfaction every time. Skyline
and its dealers listen to our customers' feedback,
and we modify our product and process as necessary
to strive towards our goal of total satisfaction.
recognize our dealers' hard effort towards total customer
satisfaction, we have established the Gold and Platinum
Arthur Awards. The Gold award is earned by our dealers
who score high enough in the Customer Satisfaction
Index to achieve a very satisfied customer level.
The Platinum Award is earned by our dealers who perform
well enough to achieve extremely satisfied customers.
These awards show that this Skyline dealer is truly
the best of the best.
Castle Housing of PA: For the past 2 years, Bayland Homes has received Outstanding
Builder Awards that recognizes outstanding achievement in sales and service.