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Since 1997 Bayland Homes has received several Customer Service Awards.

  • We received 4 Gold Arthur Awards
    for Customer Service Superior.

  • We have maintained the Platinum Customer Service
    Award 5 times, for extra ordinary customer service.

  • We were within the top 25 in the nation (out
    of approximately 2000 home builders) for 3 years in a row.

The Arthur Award was established to recognize the levels of superior customer satisfaction which Skyline home dealers have established as part of our Commitment of Excellence initiative. The award is named after Arthur J. Decio, the founder and Chairman of the Board of Skyline Corporation.

All Skyline Manufactured Housing retail customers are surveyed by an independent Customer Satisfaction company to evaluate how they were treated during their purchasing experience and how well our products have met or exceeded their expectations. Skyline and its dealers take this feedback very seriously. Our goal is total customer satisfaction every time. Skyline and its dealers listen to our customers' feedback, and we modify our product and process as necessary to strive towards our goal of total satisfaction.

To recognize our dealers' hard effort towards total customer satisfaction, we have established the Gold and Platinum Arthur Awards. The Gold award is earned by our dealers who score high enough in the Customer Satisfaction Index to achieve a very satisfied customer level. The Platinum Award is earned by our dealers who perform well enough to achieve extremely satisfied customers. These awards show that this Skyline dealer is truly the best of the best.

Castle Housing of PA: For the past 2 years, Bayland Homes has received Outstanding Builder Awards that recognizes outstanding achievement in sales and service.

30339 Foskey Lane ~ Delmar, Maryland 21875
Phone (410) 896-3828 ~ (800) 528-8103 ~ Fax (410) 896-4034